Frequently Asked Questions

Q: When is Open Enrollment?

Open enrollment for 2022 federal marketplace health coverage is from November 1, 2021-January 15, 2022. States that have their own exchanges may have different end dates (see What is a State Exchange). If you’d like help enrolling in a plan and live in a state served by the Health Insurance Marketplace (healthcare.gov), call American Exchange at 1.888.995.1674. We can help at no cost to you.

Some states that run their own exchanges may have different time frames. We can help you enroll in plans through state exchanges in:

  • California
  • Idaho
  • Maryland
  • Nevada
  • New Jersey
  • New York

Q: What is a State Exchange?

Some states run their own health exchanges. They do not use the healthcare.gov platform to enroll their residents in health plans, so you enroll with the state.

American Exchange is licensed to enroll people through the state exchange if you live in:

  • California
  • Idaho
  • Maryland
  • Nevada
  • New Jersey
  • New York

American Exchange can’t help you enroll if you live in one of the following states. We’ve provided links to the state exchange websites where you can get more information and enroll. Just click on the link for your state.

State Exchange Websites

Colorado

Connecticut

District of Columbia

Kentucky

Maine

Massachusetts

Minnesota

New Mexico

Pennsylvania

Rhode Island

Vermont

Washington

Q: Am I eligible to enroll in a marketplace plan?

To get coverage through the federal marketplace, you must:

  • Live in the United States (US)
  • Be a US citizen, national, or be lawfully present. (See I am an immigrant. Am I eligible? for more information).
  • Not be serving a term in prison or jail.

Q: What will it cost to enroll?

The cost varies by the type of plan you buy and your household income. The ACA marketplace offers help paying for premiums and out-of-pocket costs, like copays and deductibles, based on the income.

Plans are split into 4 groups to make it easier for you to compare plans and understand costs. Bronze plans usually have the lowest monthly premiums, but they have the highest deductibles and other cost sharing. American Exchange created a guide to help you understand the different metal groups. Click here to download Understanding ACA Metal Plans.

Based on your income, you could get help paying for some of the costs of a health plan through subsidy programs.  Premium tax credits lower your monthly payments for your plan. Cost sharing subsidies lower your out-of-pocket cost when you go to the doctor or have a hospital stay. See Can I get help paying monthly premium costs? and Can I get help paying for out-of-pocket costs, like deductibles and copays? for more information.

Q: Can I get help paying monthly premium costs?

It depends on how much everyone in your household earns each year. Based on your household income, you could qualify for a premium tax credit. This credit will lower or completely pay for your monthly premium costs. See Who is eligible for a premium tax credit? for more information.

Q: Who is eligible for a premium tax credit?

You must meet the following criteria to be eligible to get help paying your monthly premiums:

  • Your household income must be at least equal to the Federal Poverty Level (FPL).
    • In 2022, if your income is below 150% FPL, you will pay $0 for your monthly premium.
  • You are not eligible for Medicare, Medicaid, the Children’s Health Insurance Program (CHIP), or other public programs.
  • You are a US citizen or have proof of legal residency.
    • Lawfully present immigrants whose household income is below 100% FPL can also be eligible for tax subsidies if they meet all other eligibility requirements.
  • You do not have access to affordable coverage through an employer (including a family member’s employer). See If I don’t sign up for health insurance from my job, can I get an advanced premium tax credit (APTC) through an ACA plan? for more information.
  • You file taxes jointly, if you are married.

Q: Can I get help paying for out-of-pocket costs, like deductibles and copays?

Yes, if:

  • You are eligible for a premium tax credit.
  • Your household income is between 100%-250% of the FPL.
  • You enroll in a silver plan.

Q: Can I estimate what ACA marketplace insurance will cost me in 2022?

The Kaiser Family Foundation created a Health Insurance Marketplace Calculator to help you estimate what you will pay for an ACA health plan. You will need to enter information about your age, household income, zip code, and family size to see if you qualify for help paying your monthly premium or out-of-pocket costs.

Q: What information do I need to enroll in a marketplace plan?

You need a lot of information about you and your household to enroll in an ACA marketplace plan. We’ve created a checklist to help you gather the information you need before you enroll. Click here to download the ACA Enrollment Checklist.

Q: I don’t understand health insurance. Can you help me understand the terms?

Health insurance is confusing. We created a list of terms so you can better understand health insurance and pick the right plan for you and your family. Click here to download Health Insurance Terms.

Q: What are the metal plans? I don’t understand the difference between bronze, silver, gold, and platinum.

The marketplace health plans are split into 4 groups to make it easier for you to compare plans and understand costs. American Exchange created a guide to help you understand the different metal groups. Click here to download Understanding ACA Metal Plans.

Q: How long do I have to submit required documents to the marketplace?

You must submit all required documents within 90 days of the date you enroll:

  • If you don’t provide proof of income, you may lose your tax credit, but you will still be enrolled in your health insurance plan.
  • If you don’t provide proof of citizenship, you will lose your plan.
  • If you don’t provide immigration status, you will lose your plan.

Q: What documents do I submit as proof of household income?

You must submit documents that show a yearly income amount that closely matches the yearly income amount you entered on your application. If others live with you, you will have to show proof of income for them as well.

Make sure you submit a copy of your proof of income (keep the original document) to keep your health coverage.

Tip: If you have a different job than you had last year, submit recent pay stubs from your new job instead of last year’s tax return or W2.

Learn more about proof of income documents.

Q: What documents do I submit as proof of citizenship?

The documents you must submit to the marketplace to prove your citizenship include a U.S. passport, Certificate of Naturalization (N-550/N-570), or a Certificate of Citizenship (N-560/N-561). Make sure you submit a copy of your proof of citizenship (keep the original document) before the deadline to keep your health coverage.

Get a complete list of documents to submit as proof of citizenship.

Q: What documents do I submit as proof of immigration status?

There are many documents you can submit to prove your immigration status, including a Permanent Resident Card, “Green Card” (I-551), Reentry Permit (I-327), or a Refugee Travel Document (I-571). Make sure you submit a copy of your proof of immigration status (not the original document) before the deadline to keep your health coverage.

Get a complete list of documents to submit as proof of immigration status.

Q: I am an Immigrant? Am I Eligible?

You are eligible if your immigration status is listed below:

Eligible Immigration Statuses:

  • Lawful permanent resident (LPR/Green Card holder)
  • Asylee
  • Refugee
  • Cuban/Haitian entrant
  • Paroled into the U.S.
  • Conditional entrant granted before 1980
  • Battered spouse, child, or parent
  • Victim of trafficking and their spouse, child, sibling, or parent
  • Special Immigrant Visa holders from Iraq or Afghanistan
  • Granted Withholding of Deportation or Withholding of Removal, under the immigration laws or under the Convention against Torture (CAT)
  • Individuals with non-immigrant status (including worker visas, student visas, and citizens of Micronesia, the Marshall Islands, and Palau)
  • Temporary Protected Status (TPS)
  • Deferred Enforced Departure (DED)
  • Deferred Action Status (Exception: Deferred Action for Childhood Arrivals (DACA) isn’t considered an eligible immigration status for health coverage through the Marketplace)
  • Lawful temporary resident
  • Granted an administrative stay of removal by the Department of Homeland Security (DHS)
  • Member of a federally recognized Indian tribe or American Indian born in Canada
  • A Resident of American Samoa
  • Special Immigrant Juvenile Status

You are also eligible if you are applied for: 

  • Temporary protected status with employment authorization
  • Special Immigrant Juvenile Status
  • Adjustment to LPR Status with an approved visa petition
  • Victim of trafficking visa
  • Asylum
  • Withholding of Deportation or Withholding of Removal, under the immigration laws or under the Convention against Torture (CAT) — See note below.
  • Cancellation of Removal or Suspension of Deportation with approved employment authorization
  • Legalization under the Immigration Reform and Control Act (IRCA) with approved employment authorization

Q: How do I upload required documents to American Exchange?

  1. Save your document as a PDF (.pdf) file. American Exchange does not accept any other file format.
  2. Click upload documents or copy and paste the following link into your browser: https://www.americanexchange.com/upload-pdf/. 
  3. Click on the state or program you are in. If you aren’t in a program, click All Other Programs.
  4. Click the down arrow on the right under Document Type to select the type of document you are uploading.
  5. Click Choose File to find the document on your computer that you want to upload.
    • Repeat this step to upload more than 1 document.
  6. For the “Email” field, enter your Case Manager’s email address for an American Exchange agent to reach out about the documentation.
  7. Click Submit.

Q: What gender should I choose on my marketplace application?

There are only two genders to choose from on the health insurance application. Health plans cover different services for women than they do men. Maternity care is one example.

You should choose male or female based on the sex listed on your birth certificate, driver’s license or other document regardless of what pronoun you identify with.

Q: Will I get information about the marketplace plan I am enrolled in?

Yes. If you entered a valid email address when you enrolled, you will get an email from the Health Insurance Marketplace. You will also get a marketplace eligibility report. Your insurance company will send information about your plan, and will mail an insurance card for you and anyone covered by your plan to use when you go to the doctor.

Q: Can I apply through American Exchange if ADAP pays my marketplace health insurance premium, but I have a family member who has a marketplace plan not paid by ADAP?

Yes. American Exchange’s licensed, ACA-certified enrollment team can find the right ADAP approved plan to fit your needs. Call 1.888.995.1674. We can also enroll your eligible family member in a marketplace plan.

Q: On the application, what should I put in the Pay Frequency and Pay Amount fields?

It is very important to enter this information correctly. If the frequency and amount don’t match what you actually earn, your advanced premium tax credit (APTC) will be wrong. That affects your monthly premium. You could also have a problem when reconciling the APTC on your taxes.

Here’s how to answer the questions.

  1. From the Pay Frequency drop-down menu, pick weekly, two weeks, or monthly, depending on how often you get paid. If you are using a W-2 form, pick annual.
  1. In the Pay Amount field, put in the gross income you earned during the time period you selected in the Pay Frequency drop down. Gross income is the amount you earned before taxes were taken out.

Q: Am I eligible for premium assistance if my income is below 100% of the Federal Poverty Level (FPL)?

No, you are not eligible for advanced premium tax credits (APTC). If you don’t qualify for Medicaid, you can enroll in a marketplace plan, but you will have to pay the monthly premium costs yourself.

Q: Am I eligible for premium assistance if I am in the Ryan White program and my income is below 100% of the Federal Poverty Level (FPL)?

No, you are not eligible for advanced premium tax credits (APTC). But you are eligible for Ryan White or AIDS Drug Assistance Program (ADAP) funding to cover the total cost of your monthly premium payments.

Q: I am having issues with the American Exchange application on my computer. What can I do?

Be sure you are using the most recent version of:

Make sure that the browser accepts cookies and that you clear your cache. If you are using a work or public computer, ask someone or check with the company’s policies and procedures before making any changes to the browser.

Q: My income is more than 400% of the Federal Poverty Level (FPL). Do I qualify for savings?

Maybe. You can get advanced premium tax credits (APTCs) for the 2022 plan year when your household income is above 400% of the federal poverty level (FPL) if your health insurance premium is more than 8.5% of your household income.

Q: What happens if I select No when asked, “Do you plan to file a Federal Income Tax Return?”

If you select no, you will not qualify for advanced premium tax credits (APTC) to lower your  monthly premium payment.

You must answer this question truthfully. Each year, you have to reconcile:

  • The amount of APTC paid to the health plan to lower your monthly premium
  • The APTC you qualified for based on your income.

Any difference between the two amounts will affect your tax return. Learn more about reconciling premium tax credits.

Q: Am I eligible for advanced premium tax credits (APTC) if I am married and select “Married Filing Separately?”

No, you will not be eligible for APTC or other cost-sharing reductions if you are married and file taxes separately from your spouse. You can still enroll in a marketplace plan, but you will have to pay the full premium costs yourself.

Q: Why should I review my plan each year before enrolling?

Plans and costs change each year. In October or November, healthcare.gov will send you a letter to tell you how your plan will change next year. You will also get a letter from your health plan telling you about the changes in costs.

You should look at all your options before renewing the plan you have. The monthly premium could have gone up, making it too expensive for you. If you don’t make changes during open enrollment, you will have to stay in that plan for the rest of the year, unless you had a life changing event that qualified you for a special enrollment period.

American Exchange created an infographic about life-changing events that qualify you for a special enrollment period (SEP).

Q: If I don’t sign up for health insurance from my job, can I get an advanced premium tax credit (APTC) through an ACA plan?

It depends. As long as the job-based plan meets minimum value standards and is considered affordable, you would not be eligible for a tax credit. Here’s how to figure out if you are eligible for a tax credit.

Minimum Value Standards

Your employer’s plan meets the minimum value standard if both of these are true:

  • It pays at least 60% of the total costs of medical services for a standard population.
  • The benefits offered include substantial coverage of doctor and inpatient hospital services.

Ask your employer if the plan you are offered meets minimum value standards.

Affordable Coverage

Your job-based plan is considered affordable if it costs you 9.83% or less of your household income. Total household income includes income from everyone living with you who is required to file a tax return. To see if your coverage is affordable: 

  1. Find the lowest priced self-only (or single) plan your employer offers.
    • Look at the cost for covering only you, not your dependents.
  2. Find the cost you would pay, not what your employer would pay, for your premium.
  3. Add up your total household income.
  4. Multiply your total household income by .0893.
    • If that amount is less than the monthly premium you would pay for your job-based plan, that plan is considered affordable.
    • If that amount is more than the monthly premium you would pay for your job-based plan, that plan is considered unaffordable.

Example 1

  • Your total monthly household income = $4,083
  • 9.83% of your monthly household income (4,083 x .0983) = $401
  • The monthly cost for your lowest-priced, self-only job-based plan = $300
  • The plan is affordable because your share of the plan is $300, which is less than 9.83% of your household income ($401).

Example 2

  • Your total monthly household income = $2,333
  • 9.83% of your monthly household income (2,333 x .0983) = $229
  • The monthly cost for your lowest-priced, self-only job-based plan = $275
  • The plan is not affordable because your share of the plan is $275, which is more than 9.83% of your household income ($229).

Q: If I received unemployment compensation in 2021, can I still enroll in an ACA marketplace plan?

Yes, you can still enroll in a plan, but you may have to pay more than you did in 2021. That’s because the American Rescue Plan allowed people who were unemployed to get higher tax credits in 2021. That higher tax credit subsidy is not offered in 2022, so your monthly premium could cost more than you are paying now.

Q: What is household size?

Your household is the number of people you claim on your taxes, even if they are not applying for health insurance. It’s important to answer this correctly because the number of people in your household affects where you fall on the Federal Poverty Level (FPL) scale. Include:

  • Yourself
  • Your spouse if you are married
  • All dependents you claim on your taxes.

Learn more about household size.

Q: What should I do if I get a strange invoice or notice from my health plan once I am enrolled?

Call American Exchange immediately at 1.888.995.1674, so we can find out what actions need to be taken to avoid any gaps in your coverage or having your plan cancelled.

Q: When can I call American Exchange?

Normal Business Hours Open Enrollment Business Hours
Monday – Friday, excluding holidays8:00 a.m. – 5:00 p.m. Eastern Time Monday – Friday, excluding holidays8:00 a.m. – 8:00 p.m. Eastern TimeSaturdays: 8:00 a.m. – 5:00 pm Eastern TimeSundays: 12:00 p.m. – 5:00 p.m. Eastern Time
We are closed Thanksgiving Day and the Friday following Thanksgiving
Call us at 888.995.1674 Email us at enroll@americanexchange.com

Q: How do I get the tax forms I need from the marketplace?

Your 1095-A form will be emailed to you if you opted to get email notices. If not, your 1095-A form will arrive by mail to the mailing address you entered when you enrolled. You should get the form by mid-February.

American Exchange can access the form for you if we signed you up for a marketplace plan. If we did not enroll you, we can try to access the form, but we may not be able to. Call us at 888.995.1674.

If you want to get your 1095-A tax form yourself, American Exchange created a step-by-step guide to show you how. You can also access other account information. Click here to get the guide.

Q: How do I access my 1095-A form?

American Exchange has a step-by-step guide to show you how to access your 1095-A form and other account information. Click here to open the guide.

Or you can call American Exchange and we can get the form for you, if we enrolled you in a marketplace plan. If we did not enroll you, we can try to access the form, but we may not be able to. Call us at 888.995.1674 or email enroll@americanexchange.com.

Q: My income changed. How do I update my information?

We can make income and other account changes for you. It is important that you let us make any account changes, so you do not lose coverage.

Q: Where can I find my marketplace application ID number?

You can find your marketplace ID on the Eligibility Results Letter you received from the Health Insurance Marketplace. American Exchange can also find it for you. Call us at 1.888.995.1674.

Q: What is a binder payment?

A binder payment is the first payment you make to an insurance company to purchase the health plan you enrolled in. The binder payment covers the cost of your first month’s premium.

The binder payment is due 30 days after you enroll in the plan. The insurance company you bought your plan from will send you a bill with the due date. Make sure to submit your payment by the date on the bill.

Q: What is a premium payment?

A premium payment is the amount you pay each month to stay enrolled in your health plan. The premium is usually due the first of each month. Your health plan will send you a bill each month. Make sure you pay the premium by the due date each month to keep your health insurance.

Here is an example of how binder and premium payments work:

  • Mary enrolled in a health plan on November 15
  • Mary’s coverage starts on January 1
  • Mary’s binder payment is $100.00
  • Mary must pay the insurance company $100 by December 14 to be enrolled in the plan
  • Mary’s monthly premium is $100
  • To stay enrolled in the plan, Mary must pay $100 to the insurance company by the first day of each month beginning February 1

Q: What if I don’t pay my binder payment?

If you do not pay the full binder amount you owe no later than 30 days after you enrolled in a plan, the insurance company will cancel your policy.

Example: Carlos paid the binder payment during the grace period

  • Carlos enrolled in a health plan December 1
  • Carlos’ coverage started on January 1
  • Carlos’ binder payment of $50 was due to the insurance company on January 1, but he never paid it
  • Carlos’ plan was terminated by the insurance company on January 30. He had no health insurance coverage at all, and will have to pay for any healthcare services she received in January

Q: What is a premium payment grace period?

There is a window of time you have to pay your premium payments if you are paying after the due date on the bill. That is called a grace period. The grace period is shorter for people who don’t get tax credits.

Q: What is the grace period if I do not get tax credits?

If you do not accept or are not eligible for advance premium tax credits (APTCs), the grace period is 31 days after your premium is due. The marketplace and your insurance company will send you notices about the amount you owe and provide the due date payment must be received for you to stay enrolled in the health plan.

Example: The premium grace period for Anthony, who is not eligible for tax credits:

  • Anthony enrolled in a health plan December 1 and paid the $100 binder payment before it was due
  • Anthony’s health coverage started on January 1
  • Anthony paid his $100 monthly premium to the insurance company for February and March
  • Anthony did not pay the $100 premium payment to the insurance company on April 1
  • Anthony had a 31 day grace period – until May 2 – to pay the premium payment before his plan was terminated for nonpayment
  • Anthony paid the $100 premium for April on April 26
  • Anthony still had insurance coverage during the month of April and will continue to be covered as long as he pays his $100 premium each month

Q: What is the premium grace period if I get tax credits?

If you get tax credits, your grace period is 90 days after your monthly premium is due. When you make a payment, you must pay the full premium amount due to keep your plan. The marketplace and your insurance company will send you notices about the amount you owe and tell you the due date payment must be received for you to stay enrolled in the health plan.

Example: The premium grace period for Mika, who is eligible for tax credits:

  • Mika enrolled in a health plan December 1 and paid the $100 binder payment before it was due
  • Mika’s coverage started on January 1
  • Mika paid the $100 monthly premium to the insurance company for February and March
  • Mika did not pay the $100 premium payment to the insurance company for April or May
  • Mika had a 31 day grace period from May 1- until July 3 – to pay the premium payments for April, May, and June before the plan was terminated for nonpayment
  • Mika paid the $100 premium for April, May, and June (a total of $300) on June 30
  • Mika was still enrolled in the health plan

Q: Am I still covered by my health insurance during grace periods?

No. If you do not pay your binder or premium payments, you are not covered until you make full payment for all that you owe. Your coverage will be suspended. That means if you go to a doctor, the insurance company will not cover the cost of the care you receive until you pay what you owe to the health plan.

Many providers will not treat you for non-emergency care when your insurance is suspended.  Once you pay the full amount you owe the health plan, you will be covered for care received during the grace period. The provider will have to resubmit the claim to receive payment.

If you do not pay the binder or premium payments and your plan is cancelled, you will have to pay for the treatment you received during the grace period. If payment is an issue, you will have to work out a payment plan with your healthcare provider.

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