healthcare

Are you Losing Patients Due to Poor Customer Service?

Are you Losing Patients Due to Poor Customer Service?

Patients expect the same level of customer service from healthcare providers that they get from other service industries. But customer service isn’t your core business—taking care of each patient’s healthcare needs is. When these realities collide, patient retention...

read more
CONNECTING LGBTQ+ INDIVIDUALS WITH INCLUSIVE HEALTH BENEFITS: PART 2

CONNECTING LGBTQ+ INDIVIDUALS WITH INCLUSIVE HEALTH BENEFITS: PART 2

Part 1 of this series discussed the cost and discriminatory issues members of the LGBTQ+ community face when trying to seek healthcare services. This post shows how American Exchange’s enrollment specialists find affordable Federal marketplace insurance coverage that...

read more
HIV Cases Among Intravenous Drug Users Increase During COVID Epidemic: Part 1

HIV Cases Among Intravenous Drug Users Increase During COVID Epidemic: Part 1

The CDC estimated that at the end of 2018, 1.2 million Americans were living with HIV; 186,500 of those cases were a result of intravenous drug use (HIV Surveillance Report, 2020). This is a growing trend, as 2,492 newly diagnosed HIV cases were reported among people...

read more
Four Tips to Maximize COVID-19 Vaccine Reimbursement

Four Tips to Maximize COVID-19 Vaccine Reimbursement

Billing for COVID-19 vaccine administration has become a critical revenue source for health departments and community-based organizations throughout the nation. As more organizations are delivering the COVID-19 vaccines to high-risk minority and rural individuals, it...

read more