The new normal is emerging with the passing of each wave of Covid-19 spikes. This new scenario is one where employers are having difficulty finding employees, high rates of employee and administrative burnout, and maintaining health care practices are becoming more...
Patients expect the same level of customer service from healthcare providers that they get from other service industries. But customer service isn’t your core business—taking care of each patient’s healthcare needs is. When these realities collide, patient retention...
The CDC estimated that at the end of 2018, 1.2 million Americans were living with HIV; 186,500 of those cases were a result of intravenous drug use (HIV Surveillance Report, 2020). This is a growing trend, as 2,492 newly diagnosed HIV cases were reported among people...
North Carolina is making the path for other states to follow in their attempts to control the spread of Covid-19 in their underserved communities. A lot of North Carolina’s underserved areas consist of African American and Latino populations who do not have the...
What is the problem? Since the onset of Covid-19, there has been a shortage of primary care physicians nationally. Keeping consumers healthy is extremely important and that means maintaining primary care. Over the years, studies have shown that maintaining...
