The amount of medical debt turned over to collections makes up the largest amount of consumer debt in the US. This is particularly concerning for providers who are facing slimmer margins as a result of increased costs and decreased patient volumes. As of...
Patients expect the same level of customer service from healthcare providers that they get from other service industries. But customer service isn’t your core business—taking care of each patient’s healthcare needs is. When these realities collide, patient retention...
Throughout 2020, COVID-19 has tested every aspect of our healthcare practices and systems. This has created the necessity for new creative methods to counter-act the COVID-19 virus at all levels. Due to the lack of information, testing, and turn-around many hospitals...
Throughout 2020, more than a million individuals contracted COVID-19 in the United States. While this placed a huge physical demand on the delivery of products and services like PPE, ventilators, and round the clock healthcare workers, it also completely loaded our...
