Public
Healthcare

Revenue Cycle
and Billing

People Helping People

At American Exchange, we are in the business of supporting those that are the most vulnerable in our communities by providing access to healthcare services and other health equity programming. In addition, we maintain a strong focus on helping our communities through acts of service and volunteerism; that is why our motto is People Helping People, and we take our level of service seriously. See below for brief bios of our incredible associates at American Exchange.


American Exchange Team Members

Chief Executives


Bobby Huffaker
Chief Executive Officer
LinkedIn Profile
Bobby founded American Exchange during the implementation of the Affordable Care Act with the mission of helping consumers understand the complexities of the healthcare journey.  Staying hyper-focused on customer needs has allowed American Exchange to deliver much-needed services in the healthcare space.  Outside of American Exchange, he gets the most joy of serving and assisting non-profit organizations in the community and individuals in need. 

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Andrew Hetzler
Chief Operations Officer
LinkedIn Profile
Andrew is passionate about helping people understand health insurance options. Since 2013 he has worked with many Community Based organizations to set up enrollment resources for people within the community that they serve.

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Barrett Blank
Chief Revenue Officer
LinkedIn Profile
Barrett has been a board member with Red Cross and JFS non-profits spending over 15 years supporting immigrants acclimate to their new American lives supporting families with education, finances, healthcare services.

Business Development

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John W. Smith, MBA, MHA
Vice President of Sales and Development
LinkedIn Profile
John is an experienced Operations Leader with a demonstrated history of working in the hospital & healthcare industry. Skilled in Analytics and Finance within the healthcare industry, he is passionately dedicated to finding innovative solutions to problems that impact customer experience.

Chris Tapley
Vice President of Business Development
LinkedIn Profile
Chris is a long-time professional in the healthcare management field. He has extensive experience in the build-out and growth of key operational teams, as well as developing new lines of business.
Wayne Gay
Vice President of Sales
LinkedIn Profile
Bio coming soon . . .
Ashley Figueroa
Ashley Figueroa
Account Executive/Business Development
LinkedIn Profile
Ashley has been serving the Central Florida community for the past 12 years.  One of the reasons why Ashley joined the American Exchange family was because they were as equally passionate about helping healthcare organizations in their mission to provide an exceptional experience to their patients. Ashley loves learning about organizations, their goals, and with her expertise and innovative way of thinking, creating a plan utilizing our AE services.
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Kelly Frierson
Sr. Business Development Specialist
LinkedIn Profile

Bio coming soon . . .
Lesly Meeky
Lesly Meeky
Proposal & Procurement Specialist
LinkedIn Profile

Bio coming soon . . .
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Monica Alegria
Sales Specialist
LinkedIn Profile

Bio coming soon . . .
Christopher Sherlin
Business Development Specialist
LinkedIn Profile

Bio coming soon . . .

Medical Billing & Coding

Pamela Gayle
Pamela Gayle
Certified Coder
Bio coming soon . . .
Hollin Blaylock
Hollin Blaylock
Medical Billing and Coding Specialist
LinkedIn Profile
Bio coming soon . . .

Enrollments & Account Management

Mallory Howsen
Mallory Howsen
Co-Director of Customer Service

LinkedIn Profile
Mallory has worked in the advocacy/ healthcare industry for over a decade. She is passionate about coordinating Health Insurance and Insurance Benefit Management Systems with Community and State Programs as well as implementing new processes for better access to healthcare for underserved communities.

Rachel Cullor
Co-Director of Customer Service/Office Manager

LinkedIn Profile
Rachel has over a decade of Customer Service and Healthcare Education experience. Her expertise in needs-based service creates seamless solutions for our clients both in Community/ State Programs as well as Clients new to enrolling in health insurance. 
Rachel Quinn
Account Manager

LinkedIn Profile
Bio coming soon . . .
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Kelsey Edgeman
Medicare Specialist/ Account Manager

LinkedIn Profile
Kelsey is customer-focused, skilled in Health and Medicare insurance. She has helped countless clients find plans that fit their lifestyles and give them peace of mind. She is dedicated to providing exceptional customer support.

Nytearia Means
Account Manager 

LinkedIn Profile
Nytearia is an experienced healthcare professional with a history of working in the hospital and healthcare sector. Demonstrating extensive knowledge in health insurance, she is passionate about helping people navigate different health options and assisting non-profit organizations with the enrollment resources they provide to communities. 

Sarah Drennen
Account Manager & Customer Support

LinkedIn Profile
Since her employment began at American Exchange, Sarah has worked directly with our clients by educating them on their health insurance options and completing enrollment into health plans. She is also a dedicated account manager to one of our fastest-growing accounts and has been instrumental in helping streamline the process for other CBO clients.
Susan Patterson
Account Manager
Susan has worked in the health insurance sector for several years. She is motivated to help everyone obtain coverage that meets their needs and is thrilled to be part of a truly incredible team at American Exchange.

Kara Boyette
Medicaid Application Coordinator
Kara is detailed oriented and customer-focused, striving always to give exceptional customer support. She is eager to benefit American Exchange in providing Medicaid Application Processing services to Community and State Programs.

Michelle Rose
Medicaid Application Coordinator

Michelle has experience with coordinating state benefits and assisting those in the community. She thrives to provide the utmost amazing experience when helping those that come to us for assistance. She’s looking forward to being a service and be a great part of the team with American Exchange.

Daniel Hardy
Customer Support

LinkedIn Profile
Daniel is an experienced administrator in Healthcare. Demonstrating knowledge and experience in pharmacy and health insurance. Daniel is dedicated to providing exceptional service.
Keisha Peoples
Customer Support

LinkedIn Profile
Bio coming soon . . .

Marketing

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Khara B. Cole
Marketing Director
LinkedIn Profile
Khara has more than a decade of experience and background in healthcare. She has served in product management and marketing communications roles for several large carriers, creating both internal and external awareness for health products.
Joanne Benteler
Joanne Benteler
Marketing Specialist

LinkedIn Profile
Joanne is an award-winning B2B and B2C marketing communications professional with more than 25 years of demonstrated success. She successfully increases market share and brand awareness, launched new products, expanded the client base, built a brand-based culture, directed thought leadership objectives, and manages projects on time and within budget.
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Marketing Content Specialist
Bio coming soon . . .
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Digital Marketing Specialist
Bio coming soon . . .
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Conference and Sponsorship Specialist
Bio coming soon . . .